Refund policy

Last updated: September 19, 2026 · This is a translation; if anything differs, the Spanish version prevails.

First payment: 7 days to change your mind

If you're not happy with your first payment for a plan, ask for a refund within 7 days and we'll give you the full amount back. No need to explain why.

Renewals

Monthly renewal payments are not refunded. You can cancel anytime and you won't be charged again: you keep your plan until the end of the month you paid for.

If something fails on our side

If you couldn't use Klipo because of a problem on our end, write to us and we'll fix it, with a refund if appropriate.

How to ask

Write to contacto@klipovideo.com from your account's email. The refund is processed by Creem, our payment processor, and goes back to the same payment method you used. Depending on your bank, it can take 5 to 10 business days to show up.